Frequently Asked Questions (FAQ)

1. What payment methods do you accept?

We accept major credit cards such as Visa, MasterCard, American Express, Knet, Benefit, and Tabby. 

2. How do I track my order?

Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's delivery status through the designated courier service or by contacting our team [hello@decodepremium.com].

3. What is your return policy?

We offer a hassle-free return policy. If you're not entirely satisfied with your purchase, you can return any unused or defective items within 5 days of delivery for a full refund or exchange. Please refer to our Return Policy for detailed instructions.

4. Are your products cruelty-free and eco-friendly?

Yes, all our products are crafted with a commitment to being cruelty-free and environmentally friendly. We use natural ingredients and sustainable practices to create our line of grooming products.

5. Do you offer international shipping?

We currently offer shipping worldwide were permitted according to the courier. Please check our Shipping Policy for detailed information on international shipping and associated costs.

6. How can I contact your customer service?

Our customer service team is available to assist you. You can reach us via email at [hello@decodepremium.com] or by filling out the contact form on our website's "Contact Us" page.

7. Are your products suitable for all hair and skin types?

Our products are formulated to be versatile and suitable for various hair and skin types. However, individual results may vary. Feel free to check the product descriptions or reach out to our customer service for personalized recommendations.

8. How can I stay updated on promotions and new product launches?

Stay in the loop by subscribing to our newsletter. You'll receive updates on the latest promotions, new product releases, and exclusive offers. You can sign up on our website's homepage.

9. Do you offer wholesale or bulk purchasing?

Yes, we offer wholesale options for retailers and businesses. For inquiries regarding bulk purchasing or wholesale orders, please contact us at [hello@decodepremium.com].

10. Can I modify or cancel my order after it's been placed?

Once an order is confirmed, modifications or cancellations may not be possible due to our quick processing times. Please reach out to our customer service immediately after placing your order to check if changes can be accommodated.